NO ANSWERS!

1) I called your contact center on the 6th of March to find out when my sliding door was going to be delivered. My invoice number is C ********** . I received the windows on my order but not the sliding door. Someone from your contact center was going to call me back to let me know when I will receive delivery and I’m still waiting for a call back till today 12th March

2) Second, I bought a kitchen from Builder Warehouse in Strubensvalley. On installation we realized one of the corner units which has an exposed side panel is white instead of brown. I called Oupa from Strubensvalley who did the designs and order for me on Friday 8th March. He said he couldn’t do anything about it until Monday as the factory or people who manufactured the cupboards don't work on weekends. I called him yesterday morning again the 11th and he said he will get back to me as he was at the warehouse and he will sort it out. I’m still waiting for feedback from him. I called him again this morning and no answer. The people installing the granite in my kitchen are being held up by this mistake. We cannot install the granite without the side panel being fixed.

I called the contact center this morning and spoke to Dumisani. I explained all this to him. He transferred me to Strubensvalley and there was no answer. Second call to Dumisani, he transferred me back to Strubensvalley and the guy at the switchboard didn’t know what I was talking about. He transferred me to the kitchen department and no answer there. Third call to builders this morning. Spoke to Dumisani again and told him I am being transferred and still no answer or help.

I am now beyond irritated from getting the run around. All I want to know is when my sliding door will be delivered and when is the side panel of my kitchen cupboard going to be sorted out!

Can someone please find out and call me back.