No after-sales service

We bought two frameless corner showers, three toilets, one shower screen and a freestanding bath from Builders Warehouse at Castle Gate Pretoria. The service and pricing were good at purchase, and the delivery was as promised. Our installer broke one of the glass panels and we then approached Builders Warehouse to purchase a replacement panel. After days of being sent from pillar to post, in desperation, I contacted a Massmart manager I know. We then got some traction and were referred to the supplier of the showers. The supplier indicated that they had not been paid for the Builders Warehouse account and would therefore not be able to assist us. We ended up having to purchase another shower unit. The aftersales service experience was indeed a one star one.