gR
grant R

1 reviews | Active since May 2012

31 Aug 2020, 09:54

Nightmare of a store

I am actually at a loss for words but i will try explain my ordeals at Builders mightmare the Glen Eagles branch. Whenever i shop there there is no assistance at all, the only employers around are those standing around talking who you have to ask to shift so you can get past, i have become custom to taking a photo of the item price on the shelf because every time i get to the till they scan a higher amount. They are the rudest and laziest assistants i have ever delt with, the one time i was even told by one of them not to press the red sad face on the service ranking pad. The final straw was when my wife purchest a new dishwasher on Friday 28th Aug 2020 and received a message around 13h00 that it was ready for collection, i rushed home from work, hitched the trailor and we rushed through only to find nobody around to assist, for at least 30 mins and then we wer told that there is no stock. I eventually found the stoor manager but the best he could do is appologise. I think the only option left for us customers, is to avoid this store for at least one month, maybe that way they will realise that it is us that keep them employed.

0
Replies (3)
Builders Warehouse
Builders Warehouse's reply31 Aug 2020, 10:50
Official
Hi Grant,

Thanks for your feedback.

I'm sorry to hear the above, none of our customers should be getting this. We always strive to give our best and hearing your journey is concerning. 

Please send us a private message with the following info and we'll make sure this matter is addressed as promptly as possible:

- Your full name
- Your email and contact number
- Who you last spoke to in-store

Thanks for making us aware of your concerns, I look forward to your private reply.

Regards,
Joshua
gR
grant R's update31 Aug 2020, 11:13
Reviewer Update
Grant Ryan
***
Raymond and Terrenc
Builders Warehouse
Builders Warehouse's reply31 Aug 2020, 12:20
Official
Hi Grant,

Thanks for your reply.

Hellopeter will unfortunately block your personal details from public view. Could you kindly resend the details requested via a private reply including your email address?

Thanks in advance, looking forward to your private reply.

Regards,
Joshua