1 reviews | Active since Apr 2019
Newmarket Mall branch - no service.
It's been very good to experience far better service generally from staff at Builders Warehouse in recent months, compared to years gone by, and I would like to mention the Strubens Valley and Gleneagles branches as being two good examples.
However the worst branch is in Alberton, namely the Newmarket Mall branch. Totally indifferent staff who look the other way, huddle in groups always walking away from you as though they are busy. The typical, usual, mass merchandiser staff attitudes.
The other problem which seems to be unique to the Alberton branch is the perpetual long queue to get to the tills no matter when you go there, with slow, unfriendly till staff.
One Saturday recently, it was so bad I tried the contractors' exit. A rude young man at a closed till said "go THAT side", pointing to the normal tills area, "we're closed." In the meantime there was an open till on the other side of the aisle with someone being helped. I just left my purchases and walked out. I popped in again last week Saturday; same story, 25 people in the queue so I just walked out. I won't go there again.
I think they have a management problem, there's never anyone in authority on the floor.
Thank you for bringing this to our attention.
I'm sorry for the service you've received.
We are concerned with your experience and we'll ensure that the necessary steps are taken to better the experience for you.
If you need anything else, let us know.
Kind regards,
JF
Thank you for bringing this to our attention.
I'm sorry for the service you've received.
We are concerned with your experience and we'll ensure that the necessary steps are taken to better the experience for you.
If you need anything else, let us know.
Kind regards,
JF
I was thinking about the queues at this branch and it has to do with the layout. The tills are too cramped up unlike most branches that have a long section for tills. Here when you walk into the store, you often encounter customers standing in line across the entrance passage blocking the way, which is ridiculous. However if the tills were faster it would help too.
Good luck!
I was thinking about the queues at this branch and it has to do with the layout. The tills are too cramped up unlike most branches that have a long section for tills. Here when you walk into the store, you often encounter customers standing in line across the entrance passage blocking the way, which is ridiculous. However if the tills were faster it would help too.
Good luck!
Thank you so much for your feedback. JF
Thank you so much for your feedback. JF