AF
André Fouché

1 reviews | Active since Apr 2019

24 Oct 2023, 17:33

New age vs old achool business principles.

We are pensioners.

Yesterday we wanted to enquire about a water tank at Builders Kempton Park. Having been sent all over the shop, we ended up at a guy in Plumbing department. He unfortunately was busy with a client or was busy with training. We did not want to intrude, so we kept within earshot and eyeshot for the best part of 15 minutes. They just kept on talking. Then we went to a counter to try and find out about a specific tank. No-one seemed to know anything.

So we left the skop and drove to Manny’s, which is a bit far from our house. As we entered the shop, a very friendly lady called us to her terminal. Ten minutes later we left with a tank and a few bags of premix concrete on our bakkie’s back.

Builders Warehouse won’t ever see us again.

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply24 Oct 2023, 17:37
Official
Hi Andre, 

Thank you for bringing this to our attention. 

I am so sorry for the level of service you have received as well as the inconvenience caused to you. 

I will escalate this matter to management to put better measures in place to ensure you get the service you deserve. JF