Never returning my call and not fixing my drill

Hi, <br> <br> I bought a de Walt drill about 2 months ago. The drill selector got jammed and doesn't move anymore. <br> <br> I took it back to the store on Sunday last week and they refused to replace it and refused to give me a loaner. They promised they would make it an urgent repair so it would be done quickly. No one ever called me back. Phoned Friday again. Nobody called me back. Phoned Friday night and spoke to Roland. He didn't call me back either (Saturday). Phoned him Sunday, he called me back and said he would get the supplier to look at it today (what have the been doing with my drill for the last week). Still no response. <br> <br> I'm tired. I need my drill and I expect people to call me back.<br> <br> I would also expect more from de Walt.<br> <br> I'm very disappointed.<br>