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Ashlen G

1 reviews | Active since Oct 2020

01 Oct 2020, 07:43

NEVER ORDER ONLINE from Builders Warehouse

DO NOT EVER order online from Builders Warehouse. I ordered from Builders Warehouse Wetton and not only did my products not arrive NOBODY in any part of this business knows what is going on. Highly dissapointed

0
Replies (4)
Builders Warehouse
Builders Warehouse's reply01 Oct 2020, 13:35
Official
Hi Ashlen,

Thanks for your feedback.

I'm really sorry to hear about your experience, none of our customers deserve this.

Could you please share your online order details on a private reply to address this immediately?

Looking forward to your reply,

Regards,
Joshua
AG
Ashlen G's update02 Oct 2020, 11:31
Reviewer Update
My issue has been resolved but the problem was the lack of communication from Builders Warehouse and the lack of knowledge your employees have around the online system ..
Builders Warehouse
Builders Warehouse's reply02 Oct 2020, 12:11
Official
Hi Ashlen,

Thanks for making us aware of your concerns.

I hear where you're coming from, we want to address this to ensure it never happens again. Could you please share your contact details with us? Alternatively, your order number will suffice.

Looking forward to your reply.

Regards,
Joshua
Builders Warehouse
Builders Warehouse's reply02 Oct 2020, 17:16
Official
Hi Ashlen,

Thanks for your reply.

Regrettably, I'm not able to view your details any longer.

Please email me at info @ builders. co. za and name the subject line Attention JS.

Looking forward to your email with your order number.

Regards,
Joshua