MS
Marius S
1 reviews | Active since Dec 2012
09 May 2025, 07:48
Never buy from Builders Warehouse online!
I ordered a blind from Builders online. The blind was faulty, so I logged a return. The client service agent called me saying the Table View branch will contact me to arrange for collection and the replacement. It's now a week, nothing! I haven't heard anything from them! No replies to all my mails. Please don't buy from Builders online, rather go into the shop and buy it there, so that you can return it there. But never have I experienced such bad service! Shocking!
Helpful (0)
Replies (5)0
Replies (5)
Builders Warehouse's replyOfficial
09 May 2025, 08:15Hi Marius,
Thank you for bringing this to our attention and I'm sorry for the service you've received.
I will have this matter escalated for you and we will keep in touch.
Kind Regards
KD
Thank you for bringing this to our attention and I'm sorry for the service you've received.
I will have this matter escalated for you and we will keep in touch.
Kind Regards
KD
Builders Warehouse's reply09 May 2025, 08:15
Official
Hi Marius,
Thank you for bringing this to our attention and I'm sorry for the service you've received.
I will have this matter escalated for you and we will keep in touch.
Kind Regards
KD
Thank you for bringing this to our attention and I'm sorry for the service you've received.
I will have this matter escalated for you and we will keep in touch.
Kind Regards
KD
MS
Marius S's updateReviewer Update
11 May 2025, 17:12Hi KD,
We are going into week number 2. Please, please get this sorted. I won't buy from Builders ever again! Worst service ever! Terrible!!!!
We are going into week number 2. Please, please get this sorted. I won't buy from Builders ever again! Worst service ever! Terrible!!!!
MS
Marius S's update11 May 2025, 17:12
Reviewer Update
Hi KD,
We are going into week number 2. Please, please get this sorted. I won't buy from Builders ever again! Worst service ever! Terrible!!!!
We are going into week number 2. Please, please get this sorted. I won't buy from Builders ever again! Worst service ever! Terrible!!!!
Builders Warehouse's replyOfficial
17 May 2025, 08:08Hi Marius,
Thank you for your patience; apologies for the delay.
We are working on resolving this matter for you. We will provide updates as soon as they become available.
Regards,
BB
Thank you for your patience; apologies for the delay.
We are working on resolving this matter for you. We will provide updates as soon as they become available.
Regards,
BB
Builders Warehouse's reply17 May 2025, 08:08
Official
Hi Marius,
Thank you for your patience; apologies for the delay.
We are working on resolving this matter for you. We will provide updates as soon as they become available.
Regards,
BB
Thank you for your patience; apologies for the delay.
We are working on resolving this matter for you. We will provide updates as soon as they become available.
Regards,
BB
MS
Marius S's updateReviewer Update
17 May 2025, 08:18Hi BB,
It was finally resolved yesterday. Never ever again.
Regards,
Marius
It was finally resolved yesterday. Never ever again.
Regards,
Marius
MS
Marius S's update17 May 2025, 08:18
Reviewer Update
Hi BB,
It was finally resolved yesterday. Never ever again.
Regards,
Marius
It was finally resolved yesterday. Never ever again.
Regards,
Marius
Builders Warehouse's replyOfficial
17 May 2025, 08:26Hi Marius,
Thank you for letting us know, and I'm sorry that you feel this way.
I will liaise with our team so that we can put measures in place to improve on our customers' experiences.
Thank you for letting us know, and I'm sorry that you feel this way.
I will liaise with our team so that we can put measures in place to improve on our customers' experiences.
Please let us know if you need assistance with anything else.
Regards,
BB
Regards,
BB
Builders Warehouse's reply17 May 2025, 08:26
Official
Hi Marius,
Thank you for letting us know, and I'm sorry that you feel this way.
I will liaise with our team so that we can put measures in place to improve on our customers' experiences.
Thank you for letting us know, and I'm sorry that you feel this way.
I will liaise with our team so that we can put measures in place to improve on our customers' experiences.
Please let us know if you need assistance with anything else.
Regards,
BB
Regards,
BB