1 reviews | Active since Dec 2014
Never buy from Builders Warehouse a Ryobi grinder - WORST QUALITY AND SERVICE
I bought an industrial type Ryobi grinder. It broke twice in a mater of a few months. They did not honour the warranty. So why do they advertise it to have a warranty. See email below received from their store manager - Yes I agree that the unit has got 5 years warranty on the motor and the other items is not covered under warranty. Your brushes and other parts are not covered, they are put as accessories to the unit. You brought the unit to the store once to be repaired of which you were quoted R262.00 and you paid for that and once again in March which you were quoted R463.57, and when I look at the items that were fixed in the first quote are almost similar to the one that your quoted for. The items are Bearing ball, Pinion gear, gear case cove and repair labour. Regards Surprise
Thank you for bringing this to my attention.
I'm sorry for the experience you've had and the service you received.
I will have this matter escalated for you and I will keep you updated.
Kind Regards
SM.
Thank you for bringing this to my attention.
I'm sorry for the experience you've had and the service you received.
I will have this matter escalated for you and I will keep you updated.
Kind Regards
SM.
