DN
Divan N
1 reviews | Active since Jan 2010
02 Jul 2020, 03:33
Never Answer, Steeling Money
I bought a online item on the 21 June 2020, on online it showed it had stock, on my receipt it shows collect 26 June 2020,up on arrival to collect no stock, i request a refund no assistance I contacted HO, no assistance im waiting for the dispatch manager to call me since then, i have log my complain on builders website but still no feedback, i tried to contact on live chat from their website and still no answer.
Why take my flippen money if you dont have stock and cant delivet, you ***** my monet and time to resolve this issue.
Just refund me i will make another hardware store happy with my money...
Builder Warehouse are *****es
Helpful (0)
Replies (1)0
Replies (1)
Builders Warehouse's replyOfficial
02 Jul 2020, 08:50Hi Divan,
Thanks for your feedback.
I'm sorry to hear the above, not of our customers deserve this. We always strive to give our customers great shopping experiences, hearing your feedback is concerning.
I have received your info via Messenger and I have escalated it to our complaints team who will be in touch with you. We will do our best to have this matter resolved as soon as possible.
Please feel free to give us a shout if you need assistance with anything else.
Thanks for making us aware of your concerns.
Regards,
Joshua
Thanks for your feedback.
I'm sorry to hear the above, not of our customers deserve this. We always strive to give our customers great shopping experiences, hearing your feedback is concerning.
I have received your info via Messenger and I have escalated it to our complaints team who will be in touch with you. We will do our best to have this matter resolved as soon as possible.
Please feel free to give us a shout if you need assistance with anything else.
Thanks for making us aware of your concerns.
Regards,
Joshua
Builders Warehouse's reply02 Jul 2020, 08:50
Official
Hi Divan,
Thanks for your feedback.
I'm sorry to hear the above, not of our customers deserve this. We always strive to give our customers great shopping experiences, hearing your feedback is concerning.
I have received your info via Messenger and I have escalated it to our complaints team who will be in touch with you. We will do our best to have this matter resolved as soon as possible.
Please feel free to give us a shout if you need assistance with anything else.
Thanks for making us aware of your concerns.
Regards,
Joshua
Thanks for your feedback.
I'm sorry to hear the above, not of our customers deserve this. We always strive to give our customers great shopping experiences, hearing your feedback is concerning.
I have received your info via Messenger and I have escalated it to our complaints team who will be in touch with you. We will do our best to have this matter resolved as soon as possible.
Please feel free to give us a shout if you need assistance with anything else.
Thanks for making us aware of your concerns.
Regards,
Joshua