Never again.

<p>Where does one start? I requested a quotation on the 04/02 to have a full kitchen installed buy builders. </p> <p> </p> <p> </p> <p>My issues are as follows: </p> <p>1. It took me two weeks to obtain the correct quotations for my kitchen to be installed.</p> <p>2. I received the quotes and my payment process was interupted by an employee pushing another customer through. I had to make two payments. ( One for the built in and another for the granite.)</p> <p>3. I asked to speak to the manager because this is not acceptable, An employee posed as the manager and thereafter apologised and said he was joking. Do I as a customer look like I thought that was funny? </p> <p>4. Met with the branch manager and expressed all the concerns we had regarding the this process. </p> <p>5. He advised that his the customer service manager and staff should monitor the installtion to give us the required service. </p> <p>6. Builders staff claim that I should deal directly with suppliers as going through them would cause a delay. The customer service manager also did not take responsibility for this installation.</p> <p>7. On the scheduled day 23/02/2017 the suppliers calls me to ask if he could install on the 24th. I refused as I took a day of annual leave to be there for the installtion.</p> <p>8. Once installtion is complete we contact the granite supplier to measure and complete installation. Measurements were taken on the 27/02/2017. Mandy from Stonehenge can only tell me that they within their SLA and will install withing 7 to 10 working days. I tried to get a scheduled date as this would mean another day of annual leave. But she was rude and unprofessional. I then handed over to my fiance who was treated in the same manner. (01/03/2017) Brett (National or International manager) fromStonhenge called to inform me that there would be a scheduled date given to me by the 02/03/2017. THIS DID NOT HAPPEN. I had to call Brett to inform him that I did not receive confirmation. Later that day instaltion was confirmed for 07/03/2017. </p> <p>Today (07/03/2017) a team of two installating when they should have been 3. </p> <p>They broke the granite. Installation not completed. They will be here tomorrow to try and install again. Hopefully without breaking the granite. </p> <p> </p> <p>My complaint is that builders has no service level. I have been to this Rivonia branch mulitple times where I have experienced terrible service in the following departments: </p> <p>Paint</p> <p>Taps/ Mixtures</p> <p>Builts Ins</p> <p>Lamite Floors</p> <p>And especially when payments are to be processed. </p> <p> </p> <p>I will not be shopping at builders warehouse rivonia ever again. I want someone from builders to take responsibility of this installtion as I pay you and you pay your suppliers. You staff are arrogant and poorly trained. </p> <p> </p> <p>I am tired of the lack of service and would not recommend builders warehouse to anyone ever. </p> <p> </p> <p>Regards, </p> <p>Lee</p> <p> </p> <p> </p>