1 reviews | Active since Jul 2009
Nauseating service.
<p>Because the branch at Garsfontein is so conveniently close to my home, I usually go there for my hardware related needs, but have always find there service disappointing. Even the managers like Surprise Manyapye, can not keep the simplest of promises of giving telephonic feedback, never mind finding the right product. Walked in yesterday and founded the staff distracted and unfriendly, but soon realised that their manager Ivan Meyer gives them the lead on how to not perform, care or help. Decided to call Builders warehouse's head office to inform them of my everlasting disappointment of their service delivery, just to realise that head office is just a unhelpful. Their empty promises and don't-care attitude that would leave you frustrated. Songeza and Lazola should not work at head office and ALL THE STAFF at the Garsfontein branch should be replaced. But hell, as they say, "the general is the army".</p>
Hi Michelle,
Thank you for your feedback.
Im sorry to hear about your recent experience at our Faerie Glen store. I will ensure that your feedback is highlighted to the management team in order for us to address your concerns.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business.
Kind Regards,
Clint Hoffman
Best regards,
Hi Michelle,
Thank you for your feedback.
Im sorry to hear about your recent experience at our Faerie Glen store. I will ensure that your feedback is highlighted to the management team in order for us to address your concerns.
Please let us know how we can retain you as a valued customer, as your input is extremely important to our business.
Kind Regards,
Clint Hoffman
Best regards,
