Nano sealed Porcelain tiles disaster

Item: Builders Warehouse
Rating: 1
Author: Lydia B

I bought Nano sealed Porcelain tiles with Builders Warehouse in Feb 2024 and logged a complaint in March wrt the tiles staining and clearly not being sealed; must have been a factory error. This complaint has been going on since March with limited feedback.. the only time I receive feedback is when I called the call centre. For a month now, I have not received an update and was told that my complaint has been assigned to the manager from the complaints area i.e. Dielshwad. I've been leaving daily messages with the customer care agents for Dielshwad to call me with feedback and this has just been ignored.. I'm SO frustrated that a manager has this little disregard for a complaint that has been logged months ago. I don't know where to go from here ..

Helpful (0)

Replies (2)

Builders Warehouse's replyOfficial

26 Jul 2024, 10:30

Hi Lydia,

Thank you for bringing this to our attention. I am sorry for the level of service you've received and that you haven't gotten any feedback regarding your complaint.

I will have the matter escalated and our team will be in touch.

Regards,
SR

Builders Warehouse's reply26 Jul 2024, 10:30

Official

Lydia B's updateReviewer Update

01 Aug 2024, 13:58

I received an email today with a very polite response that I supposedly used chemicals that lifted the sealant on the tile and that the tiles' porosity is not >0.5%. I was advised that the supplier has done tests and due to the above Builders is taking no responsibility. This is ridiculous as the supplier never even took a tile from me to go test it. I can also confirm that Bongani who wrote the email confirmed that he was not provided with any tests that were done. If this is not shady, then I don't know! I will not accept this poor responses from Builders and expect you to properly investigate the issue

Lydia B's update01 Aug 2024, 13:58

Reviewer Update