1 reviews | Active since May 2016

09 May 2019, 19:36

My R2000.00 wasnt good enough

I paid for bricks and cement on the 1st of May and asked for it to be delivered the 7Th of May as that's the day my domestic worker is here . I also employed a casual the same day to move the bricks from the pavement to where we building .About two levels down the property(live on a koppie) .No Bricks arrived .Phoned call centre 7 times they told me they would call me back .They never did . Went flying into builders at 5.30 and they had no intentions of delivering as truck was not even loaded .I was furious and told them to load the truck and asked who is going to move my bricks to where i would be building as my casual was gone .Spoke to the building department manager Kgosana .He got them to load the truck and delivered past 6pm .He told me they priorotize order by value .WTH!!! .He assured me he would sent guys today to move the bricks down as this was their error and i wouldn't be able to build Saturday .Two o clock comes today and no one arrives .I phone him he says he forgot .He sends two guys here (to move 1000) at 4 pm .Truck drops them and drives off .The guys take a look at where the bricks must be carried to and say they not going down stairs and sit on the pavement .Told me there boss will phone me .Still nothing .I call Kgosana it rings and rings ,Second time i call phone is off .I send him a message explaining whats going on NOTHING .I would like to know how builders GLENEAGLES is going to fix this ....I need to build saturday and i am not here tomorrow i work on the road .ALL this was explained to the manager. Your mess up is costing me big time!!!

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Replies (1)
Builders Warehouse
Builders Warehouse's reply10 May 2019, 11:42
Official
Hi Charmaine,

Thank you for making us aware of your experience.

I am sorry to hear the above, this is not the kind of service we want our customers to have. I find this unacceptable, knowing that you have placed the order for a specific day. 

Allow me an opportunity to further assist you, I will have these concerns addressed with our managers to ensure that this matter is resolved. I will also ensure that going forward, you don't receive this sort of service again, we strive to give our customers the best without any exceptions.

Please expect a call from me shortly as I require more details.

Regards,
Joshua