BP
Brenda P
1 reviews | Active since Jun 2013
16 Jul 2015, 21:50
My Luck
I bought 3 heaters from builders warehouse, had to pay R350 to get a handyman to install the wall units. 2 Worked and one did not. It has a faulty switch, we have plugged everything into the plug everything works except my heater...... which has now been installed and on the wall, but not working. I ask please that Builders Warehouse, could please arrange for a new heater to be delivered and installed and claim from Econo-Heat. I must say that out of a 100 heaters I would choose a faulty one. They carry a 3 year warranty.....but am quite upset that it has not even turned on......never mind 3 years!!!!!<br> <br>
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Replies (1)Builders Warehouse's replyOfficial
18 Jul 2015, 11:20Hello brenda fassie,
It is with concern that I read about your experience at our Constantiaberg Store and wish to apologise for any inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place.
I further wish to thank you for taking the time to bring this matter to our attention.
Xoliswa Mkwananzi
Customer Service Agent
It is with concern that I read about your experience at our Constantiaberg Store and wish to apologise for any inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place.
I further wish to thank you for taking the time to bring this matter to our attention.
Xoliswa Mkwananzi
Customer Service Agent
Builders Warehouse's reply18 Jul 2015, 11:20
Official
Hello brenda fassie,
It is with concern that I read about your experience at our Constantiaberg Store and wish to apologise for any inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place.
I further wish to thank you for taking the time to bring this matter to our attention.
Xoliswa Mkwananzi
Customer Service Agent
It is with concern that I read about your experience at our Constantiaberg Store and wish to apologise for any inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place.
I further wish to thank you for taking the time to bring this matter to our attention.
Xoliswa Mkwananzi
Customer Service Agent
