MOST UNORGANISED AND UNFRIENDLY PEOPLE I HAVE EVER DEALT WITH.

After a terrible experience of ordering online with Builders (you can check my other review about this experience),I finally got my order. Then as luck should have it, the unit broke and I had to take it in as it was under warrantee. I explained to them that my wife works from home and needs the inverter so she can't be without it therefore I would like a replacement unit or a refund. After a lot of back and forth I gave in and let them send it in to the suppliers to have a look at the unit as that is their protocol (bunch of **** if you ask me). They said it takes 21 days, I gave them the benefit of the doubt and gave them 21 working days and then had to follow-up myself since I did not hear anything back from them. Then it would have been couriered on (business) day 24, and after not getting confirmation of its arrival I followed up again to more excuses. Finally on (business) day 30 I got confirmation it has reached the Somerset West store. My wife went to pick it up and the lady at the returns counter tells her that she needs to "get a car-guard to help her carry the unit", which to me is unexpectable after all the **** we have had to put up with from them. My wife then notices the power cable is not there, and then they want to argue that it was never written up by the lady who checked it in. My wife then suggests they check the cameras for that day as there is no doubt in our minds that the cable was plugged into the unit on arrival at the store. This cost my wife another hour waiting for them to sort this out and she eventually had to call head office as the *****s at store level could not be bothered to help her sort out their own ****up. BUILDERS IS USELESS AND THE MOST UNORGANISED AND UNFRIENDLY PEOPLE I HAVE EVER DEALT WITH. If you would like to keep your sanity I suggest never buying anything from them.