CP
Cindy P

1 reviews | Active since Apr 2019

27 Apr 2019, 21:51

Moffard bad attitude towards client

We were looking at Ironing boards but the price was not clear. We asked a guy that passed us. His reply was 'No I am busy'. I walked up to him and asked him what his name was and he said Moffard. I said thank you I am going to talk to management. He raised his voice yes call the manager! Yelling at us infront of other clients. He was utterly rude to us. He could have said sorry I will be with you now,just helping this client or I will get somebody to assist you and there would be no problem. But his attitude stinks and is really a bad worker!!!! Please people do not let Moffard assist you ever!! Very unhappy with the way we have been treated. We spoke to manager and he walked up to Moffard. Manager got another guy to assist us. What a friendly young man! Manager nor Moffard would not even appologize or say anything about this incident! Totally unfair and not acceptable!!!

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Replies (1)
Builders Warehouse
Builders Warehouse's reply28 Apr 2019, 09:07
Official
Hi Cindy, 
Thank you for reaching out to me with regards to the experience you've received at our Zambezi store. 
I am sorry that this has happened to you and can only imagine how you are feeling especially when you have not been treated kindly or with respect. 
I can assure you that this is certainly not what we want happening to any of our customers. 
Please leave this with me so that this matter can be dealt with.  We value you as a customer and appreciate the feedback you've provided. Our main focus is to deliver a better customer experience to you and all our customers. 

Kindly note that I will contact you with feedback.

Regards, 

Athena