Mobile offering simply not good enough

Mid November I bought a fridge online, two weeks later I went to the store asking about the progress of the delivery. They confirmed they had no stock. Never informed me if I didn't go to the store I'd still be waiting. They cancelled the order and confirmed they would refund me. More than a week later I'm still waiting for the refund....I'll probably have to go there before I get refunded how's that for service hey. I've return several items at Leroy Merlin in the past, same at takealot and makro never had issues. Guess I'll give these guys and their mobile platform a skip going forward.