Mobi Volt

I placed an order for a Trolley Mobi Vault Inverter, as it was clearly advertised on your website. However, after waiting several weeks for the delivery—during which I had already raised concerns about the delay—I eventually received a standard Mobi Vault inverter that was not the trolley version I had ordered.

At no point prior to delivery was I informed that the product I ordered was out of stock. After receiving the incorrect item, I had to make numerous calls to your company to seek clarification. Only after repeatedly following up was I informed that the item I originally ordered was out of stock, which is why a different product had been sent. This change was made without my consent or prior notification, which is unacceptable.

When I attempted to use the inverter for the first time, I connected an appliance with a lower power output than the inverter’s rated capacity. The inverter failed to operate and did not work at all. As the product appeared to be faulty and was still under warranty, I returned it to your company for inspection and repair.

On 12 March 2026, I received a call from your representative informing me that I would be required to pay for the repairs, with the explanation that the damage occurred while the product was in my possession. I do not understand how this conclusion was reached, as this was the very first time I attempted to use the inverter, and it failed immediately. No clear explanation has been provided regarding what fault was identified or why the failure is being attributed to my usage.