SM
Sameshan M

1 reviews | Active since Jul 2016

15 Jul 2016, 15:34

misleading Information

<p>Hi,</p> <p> </p> <p>I bought a megamaster braai from builders in Clearwater. I was told that the braai price included the rotating ***l and I only needed to buy the piping. So I paid R2900 for the braai plus another R1100 for the piping.</p> <p> </p> <p>When we went to collect the braai from Clearwater they stated that they do not have any stock.</p> <p> </p> <p>We then had to go to Builders in Rivonia, it did not have a ***l. Upon follow-up with the store they now say it does not include the ***l. And that the ***l will cost another R1100.</p> <p> </p> <p>If I had been given the correct information I would not have bought the braai.</p> <p> </p> <p>Now I have to spend another R1000.</p> <p> </p> <p>This is very poor. I have been a loyal builder’s customer for year. This is very disappointing.</p>

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply16 Jul 2016, 10:11
Official

Hi Shameshan,

Thank you for the feedback.

I’m sorry for the service that you have received at our Builders Warehouse in Strubens Valley.

This isn't the type of customer service we want you or any of our customer's to experience.

As per our telephonic conversation, I have been in contact with our branch and the Sales Manager for the outdoor department has advised that you can come collect the rotating ***l by him.

I have advised him that you will be collecting tomorrow and he will be available for you.

Thanks again for taking the time to contact us.

Regards,

Nicolette Duze

Builders Customer Contact Centre Agent

Best regards,