Misleading info by staff and subpar products

My husband and I are expecting a baby, our first and like many South Africans right now, we are watching every cent. We approached one of your paint section staff members looking specifically for a white SATIN-finish paint - NOT matte, as it marks too easily, and NOT gloss, which we find unappealing.

The staff member immediately and confidently recommended a tin of Fired-Earth water-based white paint for use on wood.

We were skeptical, as the paint looked quite matte, and we asked very clearly whether he was SURE it was satin and SURE it would not come off when wiped with a damp cloth. He assured us — without hesitation — that it was indeed satin and fully wipeable and it would cause no issues.

We trusted his guidance and purchased the paint, excited that it was on special (he couldn't even tell us when the special ends, in his own words "we don't know about specials, it just appears on the digital price box under item" - a bit odd, but okay. After applying it and allowing it to dry for 12 hours - AS PER HIS RECOMMENDATION, we were extremely disappointed to find that it dried completely matte — and worse, it DOES come off when wiped with a damp cloth. This paint is now entirely unsuitable for our needs. Above and beyond that, even after THREE coats, it looks like we used 4 drops to paint, the finish is nothing short of **********!

This was not a simple misjudgment on our part — we were misled by your staff, who gave us incorrect product advice. As a result, we wasted money on a tin of paint we cannot use, at a time when we truly cannot afford to be throwing money away on staff mistakes.

I understand the general policy on used paint, but this is a case of STAFF NEGLIGENCE AND MISINFORMATION and I believe some form of refund or replacement of a better suited product (at the same price this unsuitable product was sold to us) is warranted under the circumstances.

I would appreciate it if this matter could be addressed urgently