1 reviews | Active since Dec 2016
MISLEADING ADVERTISING
<p>I app**** for a Builders Card with the idea that the R400 vouchers being offered would help with my purchases. At no time was i informed i would have to spend R1500 to receive the voucher discount of R150<br /><br /></p> <p>The terms and conditions in the brochure didnt indicated this either. I wasted my time applying for this and wasted R50 on obtaining bank statements.</p> <p> </p> <p>I have cancelled this card and hold Builders in poor esteem</p>
Hi Maureen,
Thank you for your feedback.
I'm sorry to hear about your experience.
This isn't the type of customer service we want you to receive.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent
Hi Maureen,
Thank you for your feedback.
I'm sorry to hear about your experience.
This isn't the type of customer service we want you to receive.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent