DN
Dimakatso N
1 reviews | Active since Jan 2025
25 Aug 2025, 18:29
****mers
Debit order and purchases made on my account after I settled and closed it. Builders, you guys are ****mers of note. The whole of last week I called numerous times regarding a refund for a debit order that went out of my account after I paid the settlement amount and requested for my account to be closed. Now I just received an invoice of a purchased that was made in Rustenburg, mind you I live in Centurion, on an account that should be closed. Either you guys are ****mers or your staff is a bunch of ****mers, because explain to me how am I still needing to handle matters regarding a closed account. ****MERS YOU ARE!!!
Helpful (0)
Replies (5)0
Replies (5)
Builders Warehouse's replyOfficial
26 Aug 2025, 08:29Hi Dimakatso,
Thank you for getting in touch with us.
We sincerely apologize for the inconvenience caused by this clerical error. It was an unintentional oversight on our part, and we understand how it may have caused confusion or disruption.
Please be assured that we are reviewing our processes to prevent similar errors in the future.
Our team has liaised with you via email as well.
If you need anything else, let us know.
Kind regards,
AO
Thank you for getting in touch with us.
We sincerely apologize for the inconvenience caused by this clerical error. It was an unintentional oversight on our part, and we understand how it may have caused confusion or disruption.
Please be assured that we are reviewing our processes to prevent similar errors in the future.
Our team has liaised with you via email as well.
If you need anything else, let us know.
Kind regards,
AO
Builders Warehouse's reply26 Aug 2025, 08:29
Official
Hi Dimakatso,
Thank you for getting in touch with us.
We sincerely apologize for the inconvenience caused by this clerical error. It was an unintentional oversight on our part, and we understand how it may have caused confusion or disruption.
Please be assured that we are reviewing our processes to prevent similar errors in the future.
Our team has liaised with you via email as well.
If you need anything else, let us know.
Kind regards,
AO
Thank you for getting in touch with us.
We sincerely apologize for the inconvenience caused by this clerical error. It was an unintentional oversight on our part, and we understand how it may have caused confusion or disruption.
Please be assured that we are reviewing our processes to prevent similar errors in the future.
Our team has liaised with you via email as well.
If you need anything else, let us know.
Kind regards,
AO
DN
Dimakatso N's updateReviewer Update
26 Aug 2025, 09:56You mean this generic reply
Dear Customer,Thank you for your email, our customer service team will respond shortly.Looking for a more convenient way to obtain your account balance?
* Check available credit
* Download Statement online
* Opt in or out to receive statements via e-mail
* Capture / Update e-mail address
* Pay your account
* Set / Update PIN
* Change passwordFollow the below easy steps via your cell phone:
1. SMS your card number to 31102 OR register for Self-Service via https://rcs.co.za/partner/game or by downloading the App from your app store.Please take note of the following important contact information for any non-credit related products & services.
Please contact the service provider directly for any queries related to the below:
All insurance policy administrations queries or complaint
Query Department Email Contact number
Dear Customer,Thank you for your email, our customer service team will respond shortly.Looking for a more convenient way to obtain your account balance?
* Check available credit
* Download Statement online
* Opt in or out to receive statements via e-mail
* Capture / Update e-mail address
* Pay your account
* Set / Update PIN
* Change passwordFollow the below easy steps via your cell phone:
1. SMS your card number to 31102 OR register for Self-Service via https://rcs.co.za/partner/game or by downloading the App from your app store.Please take note of the following important contact information for any non-credit related products & services.
Please contact the service provider directly for any queries related to the below:
All insurance policy administrations queries or complaint
Query Department Email Contact number
DN
Dimakatso N's update26 Aug 2025, 09:56
Reviewer Update
You mean this generic reply
Dear Customer,Thank you for your email, our customer service team will respond shortly.Looking for a more convenient way to obtain your account balance?
* Check available credit
* Download Statement online
* Opt in or out to receive statements via e-mail
* Capture / Update e-mail address
* Pay your account
* Set / Update PIN
* Change passwordFollow the below easy steps via your cell phone:
1. SMS your card number to 31102 OR register for Self-Service via https://rcs.co.za/partner/game or by downloading the App from your app store.Please take note of the following important contact information for any non-credit related products & services.
Please contact the service provider directly for any queries related to the below:
All insurance policy administrations queries or complaint
Query Department Email Contact number
Dear Customer,Thank you for your email, our customer service team will respond shortly.Looking for a more convenient way to obtain your account balance?
* Check available credit
* Download Statement online
* Opt in or out to receive statements via e-mail
* Capture / Update e-mail address
* Pay your account
* Set / Update PIN
* Change passwordFollow the below easy steps via your cell phone:
1. SMS your card number to 31102 OR register for Self-Service via https://rcs.co.za/partner/game or by downloading the App from your app store.Please take note of the following important contact information for any non-credit related products & services.
Please contact the service provider directly for any queries related to the below:
All insurance policy administrations queries or complaint
Query Department Email Contact number
Builders Warehouse's replyOfficial
26 Aug 2025, 10:37Hi Dimakatso,
Thank you for your response.
I'm referring to the email that was sent from *** this morning.
The reference number for this email is 1BSUN.
If you need anything else, let us know.
Kind regards,
AO
Thank you for your response.
I'm referring to the email that was sent from *** this morning.
The reference number for this email is 1BSUN.
If you need anything else, let us know.
Kind regards,
AO
Builders Warehouse's reply26 Aug 2025, 10:37
Official
Hi Dimakatso,
Thank you for your response.
I'm referring to the email that was sent from *** this morning.
The reference number for this email is 1BSUN.
If you need anything else, let us know.
Kind regards,
AO
Thank you for your response.
I'm referring to the email that was sent from *** this morning.
The reference number for this email is 1BSUN.
If you need anything else, let us know.
Kind regards,
AO
DN
Dimakatso N's updateReviewer Update
28 Aug 2025, 09:26Thank you Builders I received my refund. Truly appreciate you acting so swiftly on this matter. Can we please make sure the account is closed and no other debit oder goes off in September, please.
Again, thank you .
Again, thank you .
DN
Dimakatso N's update28 Aug 2025, 09:26
Reviewer Update
Thank you Builders I received my refund. Truly appreciate you acting so swiftly on this matter. Can we please make sure the account is closed and no other debit oder goes off in September, please.
Again, thank you .
Again, thank you .
Builders Warehouse's replyOfficial
29 Aug 2025, 08:31Hi Dimakatso,
Thank you for your response.
Feedback like this helps us constantly improve our customer experiences by knowing what we can work on.
We will liaise with our team and put measures in place to improve our methods.
Please let us know if there is anything else we can assist with.
Regards,
BB
Thank you for your response.
Feedback like this helps us constantly improve our customer experiences by knowing what we can work on.
We will liaise with our team and put measures in place to improve our methods.
Please let us know if there is anything else we can assist with.
Regards,
BB
Builders Warehouse's reply29 Aug 2025, 08:31
Official
Hi Dimakatso,
Thank you for your response.
Feedback like this helps us constantly improve our customer experiences by knowing what we can work on.
We will liaise with our team and put measures in place to improve our methods.
Please let us know if there is anything else we can assist with.
Regards,
BB
Thank you for your response.
Feedback like this helps us constantly improve our customer experiences by knowing what we can work on.
We will liaise with our team and put measures in place to improve our methods.
Please let us know if there is anything else we can assist with.
Regards,
BB