Mastercraft warranty @ builders Centurion

Builders Centurion NEVER stops to surprise me on how PATHETIC the service in returns is . It is always the biggest mess up with regards to sorting out Mastercraft tools for warranty claims!! Each time I get told a different story of a reason for why my “No nonsens ,life time Warranty “ not to be sorted , is it your staff just don’t want to help me or they just couldnt care