1 reviews | Active since May 2023
MASSMART ARE ******* - FALSE ADVERTISING
So today I went to pay 10kg bird seed. The price advertised was R135 but when I get to the till i am changed R159. When I query it I am told by the cashier, Neo Molefe, that you have to get a builders card to get this discount. No sign or advertising on the stand that this is the case & no one can proof to me when this is clearly communicated. I then ask to see a Manager. As I wait I watch a bund of unprofessional individuals conversing in non-english about me & what a nuisance I am. After a whole five minutes when I approach someone at the front desk I get told they are trying to get hold of a manger. Well done ME CEO, Jonathan Molapo for the excellent training you have provided to the staff of Builders Woodmead & the FALSE advertising within your stores. I paid the R159 & will never ever go back to any Builders again. You scored a whole R24 from me. Hope that pays for your FAT BONUS this year............ This will be reported to the Consumer Protection ACT.
Thank you for bringing this to our attention.
I’m sorry you had such an unpleasant encounter with our team. We try to make our customers’ shopping experience easy and enjoyable, and I'm sorry this wasn't the case.
We'll ensure that the necessary steps are taken to better the experience for you.
We'll be in touch. JF
Thank you for bringing this to our attention.
I’m sorry you had such an unpleasant encounter with our team. We try to make our customers’ shopping experience easy and enjoyable, and I'm sorry this wasn't the case.
We'll ensure that the necessary steps are taken to better the experience for you.
We'll be in touch. JF
