GH
Garth H

1 reviews | Active since May 2023

20 Feb 2025, 12:04

MASSMART ARE ******* - FALSE ADVERTISING

So today I went to pay 10kg bird seed. The price advertised was R135 but when I get to the till i am changed R159. When I query it I am told by the cashier, Neo Molefe, that you have to get a builders card to get this discount. No sign or advertising on the stand that this is the case & no one can proof to me when this is clearly communicated. I then ask to see a Manager. As I wait I watch a bund of unprofessional individuals conversing in non-english about me & what a nuisance I am. After a whole five minutes when I approach someone at the front desk I get told they are trying to get hold of a manger. Well done ME CEO, Jonathan Molapo for the excellent training you have provided to the staff of Builders Woodmead & the FALSE advertising within your stores. I paid the R159 & will never ever go back to any Builders again. You scored a whole R24 from me. Hope that pays for your FAT BONUS this year............ This will be reported to the Consumer Protection ACT.

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Replies (5)
Builders Warehouse
Builders Warehouse's reply20 Feb 2025, 12:07
Official
Hi Garth, 

Thank you for bringing this to our attention.

I’m sorry you had such an unpleasant encounter with our team. We try to make our customers’ shopping experience easy and enjoyable, and I'm sorry this wasn't the case.

We'll ensure that the necessary steps are taken to better the experience for you.

We'll be in touch. JF 
GH
Garth H's update20 Feb 2025, 12:11
Reviewer Update
NECESSARY STEPS??????????????????????????????????WHAT DOES THAT MEAN???????????????????????????????????????????????????????????HOT AIR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Builders Warehouse
Builders Warehouse's reply20 Feb 2025, 12:35
Official
We will make sure there is correct signs up. It does state on our website that is is a Builders+ card deal. We will make sure that the is clear signs up in store. JF 
GH
Garth H's update20 Feb 2025, 13:09
Reviewer Update
JF, OK & the R24 you have ******????????????????????????????????? If you think fobbing me off like this is the way customer should be treated you are so wrong.....................................................................................USELESS COMPANY
Builders Warehouse
Builders Warehouse's reply20 Feb 2025, 13:13
Official
I will check with our team regarding the R24. JF