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RN
Ray N

1 reviews | Active since Oct 2012

13 Jan 2026, 07:19

MANAGER FOR WHO AND HOW?

I WENT TO THE BRYANSTON STORE AFTER CALLING INTO THE CALL CENTER CALLING THE BRANCH TO RETURN 2 BAGS OF TILE CEMENT , THE MANAGER MDUDUZI SHER GOD KNW HOW HE GOT THERE , REFUSE TO ASSIST ME , APART FROM READING ALL THE POLICY OF RETURNS ONLINE , THAT BUILDERS OFFERS RETURNS EVEN WITH RECIEPT THIS GUY TELLS ME ITS TO MUCH OF PAPER WORK AND HIS NOT WILLING TO ASSIST , I THEN CALLED THE CALL CENTER WHERE I WAS TOLD 7 DAY COLLING PERIOD , HOW DOES BUILDERS HIRE STAFF MEMBERS THAT DO NOT AN DOES NOT FOLLOW THER BRAND PROCEDUE , WELL THIS GUY MDUDUZI IS RUDE UNPROFESSIONAL . I MEAN HOW CAN YOU TELL A CUSTOMER YOU NOT GOING TO HELP BECAUSE OF PAPER WORK AND HE DOESNT KNW ANY POLICY OF SUCH

BUILDERS WARHOUSE MY REGURLARLY PLACE OF CONVIEMCNE FOR ME BEING IN THE FIELD OF MANUFATURING THIS IS THE WORST SERVICE IVE RECIEVED

0
Replies (12)
RN
Ray N's update13 Jan 2026, 08:09
Reviewer Update
MANAGER FOR WHO AND HOW?I WENT TO THE BRYANSTON STORE AFTER CALLING INTO THE CALL CENTER CALLING THE BRANCH TO RETURN 2 BAGS OF TILE CEMENT , THE MANAGER MDUDUZI SHER GOD KNOW HOW HE GOT THERE , REFUSE TO ASSIST ME , APART FROM READING ALL THE POLICY OF RETURNS ONLINE , THAT BUILDERS OFFERS RETURNS EVEN WITH RECEIPT THIS GUY TELLS ME ITS TOO MUCH OF PAPER WORK AND HIS NOT WILLING TO ASSIST , I THEN CALLED THE CALL CENTER WHERE I WAS TOLD 7 DAY COOLING PERIOD , HOW DOES BUILDERS HIRE STAFF MEMBERS THAT DO NOT AND DOES NOT FOLLOW THEIR BRAND PROCEDURE , WELL THIS GUY MDUDUZI IS RUDE UNPROFESSIONAL . I MEAN HOW CAN YOU TELL A CUSTOMER YOU NOT GOING TO HELP BECAUSE OF PAPER WORK AND HE DOESN'T KNOW ANY POLICY OF SUCH

BUILDERS WAREHOUSE MY REGULARLY PLACE OF CONVENIENCE FOR ME BEING IN THE FIELD OF MANUFACTURING THIS IS THE WORST SERVICE I'VE RECEIVED
Builders Warehouse
Builders Warehouse's reply13 Jan 2026, 08:11
Official
 Hi  Ray,

Thank you for bringing this to our attention.

I'm sorry for the service you've received.

Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance. 

We'll ensure that the necessary steps are taken to better the experience for our customers.

Kind regards,
JF
RN
Ray N's update13 Jan 2026, 08:26
Reviewer Update
and thats all thats the response and treatment , an apology and still my issue isnt resolved , seems like the level of poor treatment is not only within store but clearly the overall of BUILDERS WARHOUSE ITSELF
Builders Warehouse
Builders Warehouse's reply13 Jan 2026, 08:35
Official
I have escalated this matter for you as far as I can to have this resolved for you as soon as possible. 

As soon as I get any feedback, I will be in touch. JF 
RN
Ray N's update13 Jan 2026, 09:35
Reviewer Update
ok ill wait your feedback hopefully within today ,

***
Builders Warehouse
Builders Warehouse's reply13 Jan 2026, 09:36
Official
As soon as I have any, I will be in touch. JF 
RN
Ray N's update13 Jan 2026, 09:37
Reviewer Update
also check your call recordings i called in yesterday around 5.15 pm , to your call centre again there the peopl do not knw your policies ,
Builders Warehouse
Builders Warehouse's reply13 Jan 2026, 09:40
Official
Did you purchase the Tile cement at Bryanston store? 
RN
Ray N's update13 Jan 2026, 09:45
Reviewer Update
It wasnt purchased there but when i called because they were closest at the time i was told i could go to any builders store
Builders Warehouse
Builders Warehouse's reply13 Jan 2026, 09:49
Official
I will look into this for you. JF 
RN
Ray N's update14 Jan 2026, 08:56
Reviewer Update
Disgraceful i have been doing my own homework and this team of Builders warehouse cant address my concerns timeously
Builders Warehouse
Builders Warehouse's reply15 Jan 2026, 09:41
Official
Hi Ray, 

I'm sorry that your query hasn't been resolved. 

I will follow up on this for you. 

Regards
KD