mW
mark W
1 reviews | Active since Mar 2025
01 Mar 2025, 11:05
Management 101
It's Saturday 1 March 2025. So monthend and a Saturday, and Builders Somerset West has 2 tills operating (out of a potential 10) at 10 am, and the queue is getting longer all the time. One would expect competent management would have the nous to think ahead and arrange for extra staff for these periods (and this is not the first time in my experience - it's every monthend). This explains why every single person I know HATES shopping there and only uses it as a last resort!
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Builders Warehouse's replyOfficial
01 Mar 2025, 11:16Hi Mark,
Thank you for bringing this to our attention.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We are concerned with your experience and we'll ensure that the necessary steps are taken to better the experience for you.
We'll be in touch.
Kind regards,
AO
Thank you for bringing this to our attention.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We are concerned with your experience and we'll ensure that the necessary steps are taken to better the experience for you.
We'll be in touch.
Kind regards,
AO
Best regards,
Builders Warehouse's reply01 Mar 2025, 11:16
Official
Hi Mark,
Thank you for bringing this to our attention.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We are concerned with your experience and we'll ensure that the necessary steps are taken to better the experience for you.
We'll be in touch.
Kind regards,
AO
Thank you for bringing this to our attention.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We are concerned with your experience and we'll ensure that the necessary steps are taken to better the experience for you.
We'll be in touch.
Kind regards,
AO
Best regards,