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Nomakhosi N

1 reviews | Active since May 2018

11 Aug 2019, 16:10

Made a BIG FOOL By the Secunda Branch

On the 21st of July I encountered bad service from your Secunda branch, I reported it and I was called to come into the store to have my 3kg LPG cylinder filled up for free, after management watched the video and realized how I was mistreated. On the 23rd of July I went into the shop and gave them my cylinder. Yesterday to my disbelief i wanted to put the cylinder to use and cook. The cylinder was ZERO EMPTY!!!!!! So basically they **** and even made a BIG FOOL of me. I did call the manager yesterday and he asked if it didn’t leak, as if I’m an idiot that wouldn’t know a gas leak. I’m appalled and disgusted at the level of disrespect the Secunda Branch has for its customers.

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Replies (1)
Builders Warehouse
Builders Warehouse's reply16 Oct 2019, 08:30
Official
Hi Nomakhosi, 

Thank you for bringing the above concerns to my attention and apologies for the delayed response. I tried calling, however, I am unable to reach you. We were experiencing technical issues with our Hello Peter platform. 

I am sorry this has been your experience with us. No customer should be disrespected and treated like this.  I have highlighted your concerns with the management team so that this can be looked into and to ensure the service is better for you and our customers. 

Should you require any help in the future please feel free to contact me at any time.

Regards, 

Athena