LOUSY SERVICE FROM BUILDER'S EXPRESS

HOZELOCK WATER COMPUTER - purchased from Builder's Express on 2014/02/09. It ceased to work and I took it back to them on 2015.03.09, 13 months later. Their Initial attitude was that it is out of guarantee. After a very long wait they eventually phoned the agent and then agreed with me that the guarantee is 24 months. They refused to replace it and advised that they would refer it to the local agents. That was 3 1/2 weeks ago and they have apparently done nothing at all. I wrote to the Holding Company (MASSMART) by email on 17 March 2015 but have had no response at all. With all the hype and advertising and promises that SA customers would at last get the \wonderful"service that WalMart (the USA Company) is renowned for"