Logged a complaint and sent an email to the Ceo but no one has bothered to call me back

This is the email sent to the Ceo but he hasn't bothered to respond :

Good day Llewellyn

I write to you today with great dissappoint from the lack of service we received from one of the Buildersware house in Centurion.

On the 16/02/2021 my husband purchased 4 seat pads,but because it was too small for our patio chairs i asked him to return them.

On the 25/02/2021 he went back to the Centurion branch to return them and to his surprise he was told that it is a 2 pack promo and they asked him where was the rest of the seat pad.When he checked his receipt he noticed that he was charged R712.00 but only received 4 seat pad instead of 8. He advised the cashier that he only received 4 on the day of purchase the cashier said he was lying, he demanded they check the footage. Minutes later the guy came back to him and said he checked the footage and indeed he took 8 seat pads and said that they will refund him half which is R356. My husband refused that refund and demanded that they show him the footage and they refused but insisted that he took 8 seat pads. Out of fustration and anger he left the 4 seat pads at the store and drove home.

My issue is that had i not asked him to return the seat pads we wouldn't have known that we were charged 8 seat pads but only got 4. So even after this mistake was brought to your staff's attention and we are still treated like ******* and in actual fact Builders are ******* because they charged us without receiving the seat pads in full.

I am referring this complaint to you before escalating it to my lawyers and consumer protection act, because as loyal customers i feel we were not treated fairly and worst of all being called all sorts of names in so many ways!

I have attached the slip for ease of reference!!

You can contact me on *** or ***, i await to hear from you.

regards, Lerato Shingange