SB
Steven B
1 reviews | Active since Jan 2018
25 Nov 2024, 18:00
Lies And poor service
Ordered doors and locks on the 19th listed as coming from one single source, called twice to confirm All would be delivered today the 25th. Then only 4 doors of 6 arrive and none of the locks!!!! To be told they coming from different stores. We have a for team arriving tomorrow to install costing us R4000 for the day...... To who do we send the invoice for an additional day which builders is now costing us?
Helpful (0)
Replies (6)0
Replies (6)
Builders Warehouse's replyOfficial
26 Nov 2024, 08:40Hi Steven,
I'm sorry that you've not received your full order as yet and for the service received.
I'm sorry that you've not received your full order as yet and for the service received.
I will follow up on this for you and keep you updated.
Kind Regards
KD
Kind Regards
KD
Builders Warehouse's reply26 Nov 2024, 08:40
Official
Hi Steven,
I'm sorry that you've not received your full order as yet and for the service received.
I'm sorry that you've not received your full order as yet and for the service received.
I will follow up on this for you and keep you updated.
Kind Regards
KD
Kind Regards
KD
SB
Steven B's updateReviewer Update
27 Nov 2024, 16:57INSANE: Still only partial order delivered. Order No ***. For F sake!!!! What is going on, 8 days after order and still no delivery! Will be posting entire debacle to social media as others need to know just HOW BAD your service is. This has cost us R2900 in builders fees that have stood around awaiting for YOUR committed products. Please supply me with name, email, and contact no where I can send the bill!!!! And I am being serious
SB
Steven B's update27 Nov 2024, 16:57
Reviewer Update
INSANE: Still only partial order delivered. Order No ***. For F sake!!!! What is going on, 8 days after order and still no delivery! Will be posting entire debacle to social media as others need to know just HOW BAD your service is. This has cost us R2900 in builders fees that have stood around awaiting for YOUR committed products. Please supply me with name, email, and contact no where I can send the bill!!!! And I am being serious
Builders Warehouse's replyOfficial
27 Nov 2024, 17:48Hi Steven,
Thank you for contacting us.
I'm sorry for the delay and that you haven't received your full order.
We are working on resolving this matter, and we will be in touch with a way forward.
Regards
BB
Thank you for contacting us.
I'm sorry for the delay and that you haven't received your full order.
We are working on resolving this matter, and we will be in touch with a way forward.
Regards
BB
Builders Warehouse's reply27 Nov 2024, 17:48
Official
Hi Steven,
Thank you for contacting us.
I'm sorry for the delay and that you haven't received your full order.
We are working on resolving this matter, and we will be in touch with a way forward.
Regards
BB
Thank you for contacting us.
I'm sorry for the delay and that you haven't received your full order.
We are working on resolving this matter, and we will be in touch with a way forward.
Regards
BB
SB
Steven B's updateReviewer Update
28 Nov 2024, 09:14More lies, zero contact, nothing done!!!
SB
Steven B's update28 Nov 2024, 09:14
Reviewer Update
More lies, zero contact, nothing done!!!
SB
Steven B's updateReviewer Update
01 Dec 2024, 19:35So yes on FRIDAY we finally received the last 2 doors we had ordered on the 19th of November. I say received as actually I HAD TO GO AND COLLECT them myself as I HAD NO RESPONSE FROM ANYONE on the thursday I stopped at my local BUILDERS (About 3km from the site) to find the two doors we had been waiting for for over a week, ON THE F'n SHELF!!!!!!!
Where is our letter of appology? Where is the compensation for R3000+ in builders fees the BUILDERS COST us while waiting for your shoddy service and delivery WELL after the committed to delivery date?!?
Seriously? PLEASE, is this how you treat your loyal clients?
Where is our letter of appology? Where is the compensation for R3000+ in builders fees the BUILDERS COST us while waiting for your shoddy service and delivery WELL after the committed to delivery date?!?
Seriously? PLEASE, is this how you treat your loyal clients?
SB
Steven B's update01 Dec 2024, 19:35
Reviewer Update
So yes on FRIDAY we finally received the last 2 doors we had ordered on the 19th of November. I say received as actually I HAD TO GO AND COLLECT them myself as I HAD NO RESPONSE FROM ANYONE on the thursday I stopped at my local BUILDERS (About 3km from the site) to find the two doors we had been waiting for for over a week, ON THE F'n SHELF!!!!!!!
Where is our letter of appology? Where is the compensation for R3000+ in builders fees the BUILDERS COST us while waiting for your shoddy service and delivery WELL after the committed to delivery date?!?
Seriously? PLEASE, is this how you treat your loyal clients?
Where is our letter of appology? Where is the compensation for R3000+ in builders fees the BUILDERS COST us while waiting for your shoddy service and delivery WELL after the committed to delivery date?!?
Seriously? PLEASE, is this how you treat your loyal clients?
Builders Warehouse's replyOfficial
03 Dec 2024, 10:14Hi Steven,
I will pass this feedback over to our complaints team for you.
Regards
KD
I will pass this feedback over to our complaints team for you.
Regards
KD
Builders Warehouse's reply03 Dec 2024, 10:14
Official
Hi Steven,
I will pass this feedback over to our complaints team for you.
Regards
KD
I will pass this feedback over to our complaints team for you.
Regards
KD