Let us wait on Builders Warehouse till "Thy Kingdom Come"

WOW! Builders Warehouse! You have really slipped up, and it is absolutely PATHETIC! I ordered AND paid for a battery online on 29/03. At the time, it showed as "in stock" on your portal. Just after YOU got MY money, I received a call from your Centurion store with the sad PATHETIC story of "they don't have stock to send me, they counted it wrong, there is NO stock". I opted to wait for the stock to come in and then be delivered. I MEAN, what else would you have me do?! So, fast forward to 12 April (the day I am supposed to receive delivery). I am now to wait the WHOLE day at home for this delivery, because why...you are still on the OLD pathetic system of customers having to set aside a WHOLE day to wait for a battery delivery because WHY...YOU ARE IN THE DARK AGES where you cannot even pinpoint a delivery time. So, here I am on a Friday, sitting around my house, waiting for your delivery. Then, at 17:28 on the Friday, your courier informs me via WhatsApp that his car was overheating, he was not going to make it for my delivery. A WHOLE DAY WASTED ON YOUR PATHETIC CHOICE IN A COURIER DELIVERY SERVICE. Now, today, we are on Saturday. After making some calls to your Centurion Branch and eventually getting hold of the courier, I am informed, half-heartedly, that the courier is at the mechanic (with my PAID FOR battery) and he is still hoping to make it for today before "10:00". So unprofessional. So "dark ages". What has happened to you Builders Warehouse? Spend BILLIONS on revamping stores but cannot give attention to the small detail of something like the delivery system to the end user?!?!?!?!