Late delivery and poor service. REFUND NOW!!!!

I purchased a tumble dryer online on the 27 April 2025. I contacted the call Centre on Wednesday the 30 and spoke to a Wade. He said that the delivery was scheduled for Friday the 02 May 2025 and I couldn't do anything to contact the branch and must just wait for Friday. Friday morning. Confirmed again with Meera at the call Centre to expect delivery between 8 and 5. Come 4pm no calls so I called again. Spoke to Mandela. Called dropped while he tried to call Edenvale branch. He didn't even bother to call me back. I called back and spoke to Babalwa said she managed to get hold of the branch. Unlikely the item will be delivered on the promised date and I must expect a call from the courier on Saturday. Saturday. No calls. Vuyelethu tried calling the branch. No answer. I said that they must cancel the order and refund me. A complaints person Andy calls me and undertook to get the order canceled. I then get an email to expect delivery on Sunday 4 May 2025. I messaged the WhatsApp desk and Gomolemo now says the order is scheduled for delivery 5 May 2025. I cannot sit back and wait for Builders to decide when they want to deliver after first confirming a delivery date. I want the order canceled. I do not want the goods from Builders. I want a full refund to buy elsewhere. Your online app is useless. As at now it's saying order in progress and at the same time canceled and at the same time emails are going out saying scheduled for delivery. And your call Centre doesn't have record of any cancelation. I want my refund to buy elsewhere and I will never buy online from Builders ever again.