Late delivery and non response when Phoned

Good day. After ordering and paying for building material from Builders warehouse in Alberton Newmarket.<br> we were told that the material will be delivered at home by 15:00 last Friday. Well that never happened. My wife started calling the shop at 15:00 but was put on hold for 20 min. it is bad when you can hear the staff talking and laughing at you for 20 min. then i called and asked to talk to a shop manager. i was told to hold on and was put on hold for 15 min. i the put down the phone and called them back. i then asked to talk to a branch manager end was put on hold while they look for him. Ok that took another 20 min. I then got in to my car and started driving to them. I found the truck down the road. I turned around and followed them home. They arrived with an eight to truck. They then reversed in to the drive way and i had to stop them or they would have taken my trees down or even knocked the house. When i asked them where their pallet is they said that they don't work with pallet trolleys. They then said that i must make a plan to get the material to where i want it. I don't think the this is the way to do it. This service sucks and i had to pay for this.