1 reviews | Active since Mar 2009
Late delivery and damage goods
I placed a order 60900 on Tuesday 9/06/15 and was paid. The confirmation was sent and followed up with a phone call. On Friday 12/06 my father when to them to confirm the delivery. He was told that it will be delivered later the day. At 16h00 nothing was delivered. They will phone back once they spoke to the driver. Nothing, on Saturday morning when I phoned, nobody could answer me as they were not aware of my order. I drove from Cape Town to Herm**** as the guys were hired for the day. My father had to collect 50 blocks for the guys to continue. After throwing a tantrum my stuff got delivered the 200 blocks, however +- 10 blocks where broken. The driver knew about it. if this was a delivery to white people they would not even offload the broken blocks.I would like the broken block to be replace or credited to me as that is money that I paid for.
We acknowledge receipt of your complaint and wish to apologise for any inconvenience caused. I have sent this to the Relevant Manager to contact you out of this forum.
Kind Regards
Nastassia Felix
Customer Care Agent
We acknowledge receipt of your complaint and wish to apologise for any inconvenience caused. I have sent this to the Relevant Manager to contact you out of this forum.
Kind Regards
Nastassia Felix
Customer Care Agent
