LACK OF SERVICE OR HIGH BLOOD PRESSURE GET BOTH FOR FREE AT BUIDERS WAREHOUSE NEWCASTLE

Newcastle branch Kwa Zulu Natal! The most useless service driven store that I have ever had to deal with. If their staff don't ignore you when you are in a hurry desperate to buy an item you are unable to find one to help you find it. Or when you do they give you a bad attitude. Jemaine the 'Sales Manager" my goodness do you have a clue what a slaes managers responsibility is and what comes with it? Clearly you have no clue, as if you did you would ensure your sales people on the floor actually help which generate the sales and stoop chasing your customers away. You sir have no clue on whats happening on the floor and I can go head to head with you and tell you more than you know as a client than what you are aware of. As a sales manager you clearly could not care less about the company or its sales or you would know the problems on your floor.

If you cannot handle heat sir get out the kitchen! Jemaine does not care about who his customers are, how they get served or how they are addressed. You buy one single item and it takes over an hour to get out the door. They cant find it, or like in our case give us entirely the wrong kitchen cupboards twice. Its the most frustrating experience for a client to have to endure. The problem is if we cant find it elsewhere, where to do we turn? I am so stressed if I have to go to that store I am worked up already as I know what I am going to get when I walk in that door!

An attitude from employees, who actually prefer to chat in little groups, don't acknowledge your existence or your presence barely look up to greet you. Ignore you point blank or tell you its not there department and we spend hundreds of thousands of rands there a year.

Not petty cash a R50 here or there thousands if not hundred of thousands over the years since there opening. If there has to be an award for the worst service in Newcastle I think BUILDERS WAREHOUSE WILL WIN IT HANDS DOWN in fact I think they will get platinum. Pricing on shelving shocking, when you need a price the item is there but the price is missing... so the whole frustration starts all over. I am wondering if Builders Newcastle care whether there doors remain open or closed. Clearly head office does not do enough intervention and am wondering if they are present in interviews as clearly the wrong people are in the wrong posts. The sales management has changed and the service has worsened so much I am trying to order from other branches so I do not have to push up my blood pressure. Trust me if Builders Headoffice wants answers get them to call me personally I wish the area managers would call me in fact Headoffice. I will show them exactly what I mean and they can experience what a poor customer has to experience first hand. TWO corner kitchen cabinets three days of wasted petrol, telephone calls, my time personal as CEO and then today again I SEND MY DRIVER WHO AGAIN GETS GIVEN THE WRONG ITEMS!!! He physically shows them the photo extracted from Builders website with code number price etc. They ring it bring boxes to assemble wrong cupboard again!!!! No corner unit, wall unit not any where near what was shown from there website picture. I am sick of incompetence and poor service. It seems at Builders Warehouse this is the norm and as a regular customer I can see if certain service driven individuals are off, as the shop falls apart at the seams in there absence pity they are few and far between. Its shocking that Head office does not see this. They have an outstanding business which should be one of the top in Newcastle, they have a beautiful store, great products some of there own brand which we love yet staff are hopeless sales staff in the contsruction area, building area are absolutely useless!!!! There is just no word than to use that. they care about there little groupies and ignore you flat. Where do you hear a client must beg for help?>????

If you are in the management position you handle the clients all of them. Good or bad. If you cant employ someone who is service driven you should not be in business, a sales manager should know its clients, ensure staff do what they are employed to do and everyone should go on a commission only salary maybe things will improve as then they will be forced to work. I am so sick and tired of complaining about this Builders I wish one day that executive management would come and spend one hour and experience ours and believe me their are hundreds like me, its a small town and we move in all circles. Clients stop buying from Builders because of the hopeless lack of service, lack of care for their customers and the poor two or three who make the effort are not always around to assist and why should they are they employed as the PR of Builders Warehouse. If they not there customer walks out the door and buys elsewhere, how many millions more would Builders like to lose before someone wakes up and sees whats really going on.

To executive management. If you want to know what is going on in this store call me. Builders is a respected well supported store Country wide why is it so difficult to appoint the right people in Newcastle they are here ...who have the right attitude, WITH THE RIGHT SKILLS, as clearly none have the skills recently appointed. To the new sales manager Jemaine YOU MUST LEAD BY EXAMPLE....if you cant get do the job required of you please get out that post because you will cost that business its business at the rate its going...you could be doing double the turnover appointing the wrong staff can cost you your business, drop in turnover, you will never reach the top if the top does not care about the service delivery of the bottom staff.

It saddens me that so few people take to social media in these trying times its now that employees should be chrishing their jobs and managers should be seeing to it that they do theirs in order to keep theirs and head office and area managers should be doing regular inspections to ensure everyone else is doing what they are supposed to. Do a survey and lets see what business really thinks of the service at Builders warehouse...if they don't respond its because they do not want to waste there time and energy that does not change when a complaint is brought to the forefront. ITS TIME TO ROCK THIS BOAT!