EB
Ellenore B

1 reviews | Active since Sept 2009

29 Nov 2019, 13:20

LACK OF SERVICE FROM MANAGEMENT

I spent 40 minutes in BW Constantia, looking for Campmaster Chairs. I only found 2 on display. Eventually I got attention from Nolo and she requested a gentleman to assist me. At the time, he was assisting another lady, so I waited about 6 steps from him. As the lady walked away, he attended to another man, 2 steps further away from me, so he was moving in the wrong direction. From that man to another, ending up at the other end of the store. So l went to the Customer Service and requested they call Nolo please. She came and had a shocked look on her face when she realised that I hadn't been helped yet. Nolo went back to the same man, who I was now told is a manager. As they were approaching me, I heard him say in effect he is too busy to attend to me. (Sorry I don't repeat foul language). I turned around and left the store.

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Replies (1)
Builders Warehouse
Builders Warehouse's reply29 Nov 2019, 14:32
Official
Hi Ellenore,

Thanks for taking my call earlier.

As per our discussion, I am really sorry to hear about the above service you received. All of our customers deserve only the best service we have to offer.

Allow us to address this with our team and we will ensure this doesn't happen again. I will also ensure that we assist you with the camping chairs you were looking for.

Thanks for making us aware of your concerns as a loyal customer, I will keep in touch with you. 

Kind Regards,
Joshua