PK
Preshen K

1 reviews | Active since Oct 2017

22 Sept 2023, 15:12

LACK OF CUSTOMER SERVICE

Purchased a product from Midrand, and now there's no stock, tried calling Builders Rivonia who has stock but lack customer support as no one knows how to take a call. Sit on a call with both branches waiting for one to answer and neither do.

Go to the store in Midrand and still don't get anywhere with my product.

You guys need to wake up and know how to deal with customers and learn better customer service. Paid products don't need the customer to keep enquiring, as a Service provider learn to keep customers up to date and learn to be an all rounder.

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply22 Sept 2023, 15:24
Official
Hi Preshen,

Thank you for bringing this to our attention and I do apologise for the unpleasant experience you've had.

I'll have this escalated and we'll ensure that the necessary steps are taken to better the experience for you.

We'll be in touch.

Regards,
NS