Lack of After Sales Service

Send this communication last week and have not received any feedback: Dear Customer Service/Support,

I hope this email finds you well. I am writing to express my frustration and concern regarding a surge extension I purchased from your online store last week.

Upon receiving the surge extension, I promptly replaced my old extension with the new one, only to encounter a series of issues. After plugging the surge extension into my UPS, there was a sudden explosion, and the DB board switched off. This incident has rendered my UPS inoperable, and I am now experiencing an overload error.

I have been using the UPS for over a year without any problems, and I transferred the same devices from the old extension to the new surge extension. It is disheartening to experience such a critical failure, especially given the reliance I have on the UPS for alternative power.

In light of these circumstances, I kindly request the following:

Collection of the faulty surge extension: I would appreciate it if you could arrange for the collection of the defective surge extension at your earliest convenience.

Replacement of the UPS: Considering the damage caused to my UPS by the surge extension, I request a replacement for the UPS unit as it is no longer functional.

I understand that product issues can arise, and I trust that your team will handle this matter with the urgency it deserves. Please let me know the necessary steps I should take to facilitate the collection and replacement process. I have attached images of the damaged UPS for your reference.