Lack of accountability in the management, Poor client satisfaction

<p>Amongst other, I made a purchase on the 2016/06/10. booked a Posform Granite board for collection. The collection was attempted 2 months ago. Apparently the sale was removed from the system with other purchases made. I was told that some products couldnt be traced and others collected thus let those products left lost. This current product was not collected anyone as themy client is still awaiting the BIC units. I have the collection slip but management has been investigation this matter till today however noone says anything, no eeback unless i go and ask. I am in the store every second ay making paurchases for clients but Joel (manager) greets telling me that the responsible employee is not arround or will resolve the matter however nothing is happening. Thats what i get for smiling when doing my shopping. Now i have my clients complaining about my performance because Builders store managenent is frail. </p> <p>I Need assistance with this matter i cannot keep losing money like this with stock that has dissappeared of the system. An queries need be closed not just left hanging. im only still buying from that store for reasons i dont know as im not getting the proffessionalism i so look for in corporates.</p>