DB
Dorothy B

1 reviews | Active since Dec 2010

19 Mar 2018, 17:17

Key cutter - very poor show and waste of Pensioner's money

I am a Government pensioner and have just returned from your Strubensvalei shop where I had a Yale lock key duplicated. It does NOT fit my lock. The young man who assisted me was very quick and nonchalant in grabbing a blank key template and quickly putting it in the machine with the original key (not taking it off my bunch of keys). He obviously did not take the time to do the job properly as I have returned home to find out that the duplicate key does not work. I do not have the money to drive from my home back to your shop to have the proper job done. Please either arrange to have a R50 note petrol refund waiting form me when I go back to have the problem fixed, or send your driver to my home in Florida Park to come and take the faulty key back to your shop to have it corrected and returned to me. I stressed to the young man that he take care to do the job properly as I cannot come back to have the job done TWICE.

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Replies (3)
Builders Warehouse
Builders Warehouse's reply19 Mar 2018, 17:37
Official

Hi Dorothy,

I'm sorry for the service you received and for the inconvenience caused.

I will have the matter looked into and get back to you.

Regards
Suhayfa Gabriels

DB
Dorothy B's update22 Mar 2018, 10:44
Reviewer Update
Hello Suhayfa. Thank you for your prompt attention to my complaint. As you advised, the locksmith called me the next day to make an appointment to come and fix the problem, which he did in the morning. Thank you again to Builder's Warehouse and to the locksmith.
Builders Warehouse
Builders Warehouse's reply09 Apr 2018, 12:44
Official

Hi Dorothy,

Thank your for your feedback.

I'm pleased your query's been resolved and your lock fixed.

Have a wonderful day further.

Regards
Suhayfa Gabriels