It's only bid seed - how can they get that wrong??

Purchased bird seed online. Delivery was attempted, but I was supposedly not at home. The seed was returned to the Umhlnga branch. Have been trying to find out where the seed is so that I can go fetch. Builders Umhlanga promised they'd get back to me on status - no feedback to date. I then logged the call via your national support team. To date, I've dealt with 4 different support staff all promising the same thing - that they'd get back to me ASAP. All I want are my 2 bags of seed (Order Number: ***) - please 🙏🏼 Here is the last message from one of your team:

Hi Sean,

Thank you for your query.

Your request has been sent to our dispatch manager Siza in Builders Umhlanga for assistance.

Once there is feedback , I will revert back to you.

If you need any further assistance, please don’t hesitate to contact us at *** or ***.

Regards, Reeva Cupido Customer Service Agent Tel: *** E-mail: ; *** Division of MASSMART Holdings Limited 16 Peltier Drive, Sunninghill, 2157 P please consider the environment before printing this email