Its 2018 Builders Warehouse, get with technology!
NOT FAIR!!! I saw a Goldair 2 plate gas burner advertised for R995..a day or two later I go online to buy it and see its now R1399...so I buy it...two days later is back on promotion for R995!! They promised to give me a refund now I dont hear back from them?? Tazneem from Helderburg Branch??? Their solution to the problem is that I drive from Table View to Grabouw to collect the unit, then drive from Grabouw to Somerset West to return the item, then drive back to Grabouw to hand the item to my builder, then drive back home to Table View. 2 hours on the road and R200 in petrol...clever solution Builders :(
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Builders Warehouse's replyOfficial
29 Nov 2018, 11:43Hi Donovan,
I'm sorry for the service you've received. This is definitely not the type of service we want our customers to experience.
This matter will be addressed with the relevant parties in store, to ensure corrective measures are put in place to better our customer experience.
We will contact you to have this matter resolved.
Thank you for your patience in this matter.
Kind Regards,
Athena
I'm sorry for the service you've received. This is definitely not the type of service we want our customers to experience.
This matter will be addressed with the relevant parties in store, to ensure corrective measures are put in place to better our customer experience.
We will contact you to have this matter resolved.
Thank you for your patience in this matter.
Kind Regards,
Athena
Builders Warehouse's reply29 Nov 2018, 11:43
Official
Hi Donovan,
I'm sorry for the service you've received. This is definitely not the type of service we want our customers to experience.
This matter will be addressed with the relevant parties in store, to ensure corrective measures are put in place to better our customer experience.
We will contact you to have this matter resolved.
Thank you for your patience in this matter.
Kind Regards,
Athena
I'm sorry for the service you've received. This is definitely not the type of service we want our customers to experience.
This matter will be addressed with the relevant parties in store, to ensure corrective measures are put in place to better our customer experience.
We will contact you to have this matter resolved.
Thank you for your patience in this matter.
Kind Regards,
Athena