Item in perfect condition refused return

I went into your store last week to return 2 unused sofa feet. I did not have the receipt but I do have a builders loyalty card which I use for every purchase. Understanding that a cash refund would be an issue i requested that I be issued store credit instead.<br> <br> I was told by customer services that the card apparently does not track purchases made and that the decision to accept the return lies with the store manager. A section supervisor from the relevant department came to view the items and agreed that they are in perfect and sellable condition but was advised that the decision was to be made by the store manager.<br> <br> The store manager refused to even come look at the items to make the decision and flat out refused to issue a refund, eve in the form of credit. I find it appalling that you have a card system that cannot track transactions and the attitude of the manager was pathetic. <br> <br> I shop regularly at Builders Warehouse and I would expect better treatment. There are other stores from whom I can purchase building supplies. Kindly issue me with the credit or PERMANENTLY LOSE A CUSTOMER. Builders is a disgrace to Massmart. Terrible service