1 reviews | Active since Dec 2010
It is not ours....well it is
Today I went to swap out my 9KG gas cylinders like I have been doing for past year or so at Builders in Edenvale only to have them tell me that they won't swap the one bottle they gave me last time and that I can only refill it. So now my deposit I paid is gone and I have a bottle I don't want to own but rent as pert our original agreement. So they say it never happened and I ask that they look for transaction and we can verify on CCTV to prove the fact that they gave me this Megamaster bottle and that I did not buy from store. <br> <br> Then the best is I wanted two bottles they only come back with the one they refilled, so guess I was not allowed two bottles from the store. Only the one and now I have voucher for other bottle as could not use on the one I now own. Amazing service I must say - argue the point and then when I still want to buy stuff you don't listen to me. This is besides the fact that I had to wait over half an hour to get bottle filled - I had to go back to Lulu (manager) and ask her to get it done as nobody knew how to sort out the refill..... <br> <br>
It is with concern that I read about your experience at our Edenvale Store and wish to apologise for any inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place.
I further wish to thank you for taking the time to bring this matter to our attention.
Regards,
Xoliswa Mkwananzi
Customer Service Agent
It is with concern that I read about your experience at our Edenvale Store and wish to apologise for any inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place.
I further wish to thank you for taking the time to bring this matter to our attention.
Regards,
Xoliswa Mkwananzi
Customer Service Agent
