GT
Grant T
1 reviews | Active since Jun 2013
14 Sept 2015, 18:42
ISSUES AGAIN WITH BUILDERS WAREHOUSE
I call at 5.15 today to enquire as to whether I can collect some tile adhesive- I call because I understand that your tile warehouse closes early. I speak to Ludwick in the Contractors section who says yes, no issue, I can come along and collect. I get there at 6.15 and guess what, you don't have any.<br> Every time we deal with you there is an issue- previously cupboard incorrectly spec'ed, paint issues, staff issues and delivery problems. <br> Next time we renovate we will make a point of not supporting you as quite frankly, you don't support the client.
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Replies (1)Builders Warehouse's replyOfficial
15 Sept 2015, 09:38Hello thielg,
Thank you for your feedback.
Kindly accept my apology for the poor service that was rendered to you at our Fourways branch.
With regards to our earlier conversation , I have escalated the matter to our Customer Service Manager to set corrective measures in place.
Once again please accept my apology for the poor service.
Regards,
Xoliswa Mkwananzi
Customer Service Agent
Thank you for your feedback.
Kindly accept my apology for the poor service that was rendered to you at our Fourways branch.
With regards to our earlier conversation , I have escalated the matter to our Customer Service Manager to set corrective measures in place.
Once again please accept my apology for the poor service.
Regards,
Xoliswa Mkwananzi
Customer Service Agent
Builders Warehouse's reply15 Sept 2015, 09:38
Official
Hello thielg,
Thank you for your feedback.
Kindly accept my apology for the poor service that was rendered to you at our Fourways branch.
With regards to our earlier conversation , I have escalated the matter to our Customer Service Manager to set corrective measures in place.
Once again please accept my apology for the poor service.
Regards,
Xoliswa Mkwananzi
Customer Service Agent
Thank you for your feedback.
Kindly accept my apology for the poor service that was rendered to you at our Fourways branch.
With regards to our earlier conversation , I have escalated the matter to our Customer Service Manager to set corrective measures in place.
Once again please accept my apology for the poor service.
Regards,
Xoliswa Mkwananzi
Customer Service Agent
