1 reviews | Active since Jan 2016
Isles closed due to stock taking
<p>This morning I visited the Builder's Warehouse branch at Woodlands Boulevard. I had a long list of supplies to stock up on but eventually ended up at the pay point with three items in my trolley only.</p> <p>I requested ***istance at the first isle and was informed that the isles were closed due to stock taking. I was encouraged to visit another branch.</p> <p>Shocked by this, I kept going and tried to find the rest of the items on my list. Yet again the isles were closed where the items on my list should have been.</p> <p>I must have looked very confused or upset as I was approached by a shop ***istant asking if I needed help. I complained about the closed isles and me not getting what I needed.</p> <p>The ***istant again rep**** that they were taking stock. I asked why not at night. He rep**** that they started during the night and it continued into the morning.</p> <p>I have NEVER shopped anywhere where the isles were closed during shopping hours due to stock taking while the shop was open to shoppers.</p> <p>What really bothered me is that fact that there were shop ***istants standing around everywhere, chatting and making jokes. Why were they not engaged in this stock taking process to speed things up?</p> <p>In future I will stick with my corner hardware shop where the client is most important, not the stock. Where I get a warm welcome at the door and enjoy prompt ***istance and very reasonable prices.</p>
Hi Liezel
Thank you for your feedback.
I'm sorry the isles you needed were closed for stock take. I understand this made your shopping experience unpleasant.
This isn't the type of customer service we want you or any of our customer's to experience. I've escalated this to store management for it to be looked into and for preventative measures to be put in place so that this doesn't happen again.
Thanks again for taking the time to contact us and I hope to see you in store soon.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent
Hi Liezel
Thank you for your feedback.
I'm sorry the isles you needed were closed for stock take. I understand this made your shopping experience unpleasant.
This isn't the type of customer service we want you or any of our customer's to experience. I've escalated this to store management for it to be looked into and for preventative measures to be put in place so that this doesn't happen again.
Thanks again for taking the time to contact us and I hope to see you in store soon.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent
