Is this what i should continue to expect

I ordered and PAID for a double garage door on 07/02 with the ADVERTISED installation date of 7 DAYS from order. To date (in 15 days) I received exactly 1 call from Hazel (3 days after order), to ask me to take measurements of the walls myself. On protest, as I'm not a builder (not even as DIY) I was told rather that wait for the expert it would speed up delivery. The supplier then called me for the measurements, I was told 'they SOUND incorrect which means he will have to custom make it to my \size\". Again I protested, he then agreed to send someone to take the measurements. Having not heard anything (4 days later), I struggled for 2 days to get hold of the store because they were doing stock take. Eventually I got hold of Hazel and she told me instead of sending someone, the supplier took the measurement I gave him tectonically and sent BW a quote of MORE THAN 3 times what I already paid. To which she would speak to her manager (this was on the 18th still no word). This is like going to a panel beater & asked to check my own damages so they can quote me for repairs. <br> <br> Is this normal builders service or is it just BLACK-ON-BLACK service I should just learn to expect and accept?"