1 reviews | Active since Nov 2016

11 Nov 2016, 02:35

IS THIS ************** OR WHAT?

<p>On, or about, 1st June 2015 I contacted Messrs MASSBUILD (Builders Warehouse) indicating that I wish to become one of their Suppliers and was advised to deal with Denver Mintoor. Mintoor advised me to submit certain documentation to him that, in my opinion, he rejected without ‘applying his mind adequately, or at all’, to the content thereof.<br />A whole lot of undermining, lying, cover-up and ganging-up by several MASSBUILD OFFICIALS ensued which resulted in me filing a charge of ************** against them. <br />Suffice to say that, in view of the fact that I was suffering extreme financial loss as a result, I decided to travel to the USA and engage with Messrs WALMART for relief. <br />The matter got out-of-hand and MASSBUILD’s Senior Management, purely to ‘save face’, offered me an air ticket to their Head Office in Johannesburg for discussions. Purely with view to resolving the matter amicably, I travelled to JHB at great cost and deliberated with MASSBUILD officials, namely, Neville Hatfield, Steven Botha and others. I was given an apology for what had happened and was assured that it would not happen again, that an Application from THE DAVE SASSMAN FOUNDATION NPC to become a Supplier would be considered upon receipt. I was also given the assurance that my company would not be victimized in any way in the future.<br />It was my understanding that the said officials acted in good faith and both parties agreed that the matter would be ‘buried’ there that day in October 2015. This, however, has been proved not to be the case.<br />During the meeting, and as part of the ‘settlement’ I was informed that MASSBUILD would be willing to consider and accept my Unique Product should I decide to manufacture same in Mozambique.<br />Upon my return to RSA and on, or about 7/7/2016, I made written submission to Botha requesting Application Forms to become a Supplier as agreed to but my request was treated with contempt.<br />On 14/7/2016 I sent written communication to Mariana Sablone and, subsequently, to Neville Hatfield as well who advised me to negotiate with other officials based in Mozambique. After making several attempts to do so neither of the officials were available to engage with me because they were both abroad (I think in Brazil).<br />It is my candid opinion that, once again I had been **** to and treated with contempt which I decided I cannot and will not tolerate. When I confronted Hadfield with this fact be became, in my opinion, offensive, unco-operative and obstructive. He assured me that upon the return of the said officials they would contact me. To date, THREE MONTHS later, they have failed/refused/neglected to do so. <br />It amazes me that and organization of WALMART/MASSMART’s magnitude are employing people that would stop at nothing to block, undermine and lie to honest people, preventing them from making an honest living.<br />QUO VADIS, BUILDERS WAREHOUSE/WALMART/MASSBUILD?</p>

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Replies (3)
Builders Warehouse
Builders Warehouse's reply11 Nov 2016, 11:56
Official

Hi Dave,

I sincerely apologise for the experience you've had.

I will be escalating your feedback and will get back to you as soon as possible.

Kind Regards,

Tristan Kelly
Builders Customer Service Agent

's update14 Nov 2016, 10:19
Reviewer Update

I DO NOT accept this 'response to my complaint' as a 'reply'. It is NOTHING MORE than an 'acknowledgment of receipt' of my complaint!

Now their 'delaying tactics' will begin.

's update22 Nov 2016, 15:18
Reviewer Update

Hi Neville,


Your e-mail dated 18/11/2016 has reference.


Let me begin by saying that I am not agreed to your suggested 'way forward'.


Your suggestion to 'facilitate this work to ensure that there are no delays'.....is appreciated but, when you had this SAME OPPORTUNITY almost 17 months ago you miserably failed to apply your mind adequately or at all to the task at hand which, resultantly, ended-up in an almost 17-month delay. Your competence to now manage this matter is, therefore, of grave concern to me.

In view of the fact that it has taken us 17 months to get to the point that you now submit that, "...we are happy to look at your products...' I would like to suggest that an independant person/s be appointed to attend to this task - not someone who has deliberately failed/refused/neglected to do so when given the opportunity previously.

Secondly, you are, in my opinion, in direct violation of your own Code of Ethics. How can your company even 'begin to think' that you are competent enough to treat my Application free of bias?


Thirdly, you have digressed from your undertaking not to victimize nor to discriminate against my company in that, since we agreed (in October 2016) that you would entertain an 'Application to be a Supplier' from me, you have deceived me, misled me and employed delaying tactics to deny me access to your Supplier Base. I would be branded 'the biggest fool in the country' if I decide to concede to suggestions.


To 'crown it all' you have shown no remorse to the continued inconvenience I have had to endure since June 2016 - as a direct result of your company's prejudice towards me. Your reluctance to apologize for your action is also noted.


I await your response to this, my 'Counter Proposal' to a way forward.

Kind regards,


DAVE SASSMAN