MP
MIRANDA P
1 reviews | Active since Jun 2023
12 Jul 2025, 19:54
******* inside the store The geon
Yesterday my mom was ****** of a Samsung phone by a young man wearing your uniform inside the store. We need the phone to be urgently replaced my mom is a pensioner the trauma of someone grabbing her phone and running in your unoform
Helpful (0)
Replies (5)0
Replies (5)Builders Warehouse's replyOfficial
13 Jul 2025, 09:13Hi Miranda,
Thank you for bringing this to our attention.
We are sorry for the experience your mom had. This is concerning.
I'll escalate this matter for you.
We will look into it and will be in touch.
Regards,
BB
Thank you for bringing this to our attention.
We are sorry for the experience your mom had. This is concerning.
I'll escalate this matter for you.
We will look into it and will be in touch.
Regards,
BB
Best regards,
Builders Warehouse's reply13 Jul 2025, 09:13
Official
Hi Miranda,
Thank you for bringing this to our attention.
We are sorry for the experience your mom had. This is concerning.
I'll escalate this matter for you.
We will look into it and will be in touch.
Regards,
BB
Thank you for bringing this to our attention.
We are sorry for the experience your mom had. This is concerning.
I'll escalate this matter for you.
We will look into it and will be in touch.
Regards,
BB
Best regards,
MP
MIRANDA P's updateReviewer Update
13 Jul 2025, 16:14As Iemtiomed she is a pensioner, you promisef to call the police that did not happen
You did not even take down her details. Please explain to me how are you going to follow up??????? This was absolutely shocking. For a store to be so callous
You did not even take down her details. Please explain to me how are you going to follow up??????? This was absolutely shocking. For a store to be so callous
MP
MIRANDA P's update13 Jul 2025, 16:14
Reviewer Update
As Iemtiomed she is a pensioner, you promisef to call the police that did not happen
You did not even take down her details. Please explain to me how are you going to follow up??????? This was absolutely shocking. For a store to be so callous
You did not even take down her details. Please explain to me how are you going to follow up??????? This was absolutely shocking. For a store to be so callous
MP
MIRANDA P's updateReviewer Update
13 Jul 2025, 16:18You have absolutely no control in this store. You can hardly manage to call the police, you have no care for elders but here you are acting as if you will do something"escalating to whom when your own store people were clearly confused at the attack of my mom? Do better!! And I expect her cellphone replacement ASAP thank you.
MP
MIRANDA P's update13 Jul 2025, 16:18
Reviewer Update
You have absolutely no control in this store. You can hardly manage to call the police, you have no care for elders but here you are acting as if you will do something"escalating to whom when your own store people were clearly confused at the attack of my mom? Do better!! And I expect her cellphone replacement ASAP thank you.
MP
MIRANDA P's updateReviewer Update
13 Jul 2025, 16:21Did anyone not raise this as an issue? Customer surname is Puza and is a registered pensioner in rewards whatever. I am sad you're staff were not helpful to her. She had to rush to the bank to stop all access. Why do you have ********* in your store in uniform?????
I am her daughter will be managing for her Miranda
***
I am her daughter will be managing for her Miranda
***
MP
MIRANDA P's update13 Jul 2025, 16:21
Reviewer Update
Did anyone not raise this as an issue? Customer surname is Puza and is a registered pensioner in rewards whatever. I am sad you're staff were not helpful to her. She had to rush to the bank to stop all access. Why do you have ********* in your store in uniform?????
I am her daughter will be managing for her Miranda
***
I am her daughter will be managing for her Miranda
***
Builders Warehouse's replyOfficial
14 Jul 2025, 08:33Hi Miranda,
We do have your details and the matter has since been escalated.
We will update you once feedback becomes available.
Kind Regards
KD
We do have your details and the matter has since been escalated.
We will update you once feedback becomes available.
Kind Regards
KD
Best regards,
Builders Warehouse's reply14 Jul 2025, 08:33
Official
Hi Miranda,
We do have your details and the matter has since been escalated.
We will update you once feedback becomes available.
Kind Regards
KD
We do have your details and the matter has since been escalated.
We will update you once feedback becomes available.
Kind Regards
KD
Best regards,
